Terms & Conditions


This website of https://www.metamentor.com.my or also known as "METAMENTOR” ("Website”) is a personalized online education platform operated by VIP INNOVATION SDN BHD. Any individual who accesses, uses and/or purchase any product or services offered or provided on or through the Website shall hereinafter collectively or individually be referred to as a "User”. Further, any mention herein of "METAMENTOR” or this Website shall refer to VIP INNOVATION SDN BHD by extension. The terms and conitions setout herein is an agreement is between the User and METAMENTOR ("Agreement).

The Website and all its product and services herein is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein ("the Terms"). The purpose of these Terms is to establish clear guidelines for the use of the platform, to protect both the User and METAMENTOR.

By you accessing, using, registering and/or purchasing any product or services offered or provided on or through the Website, you have deemed to have, at all material times, accepted and agreed to all the Terms without modification. the Website . Please read these terms carefully and you may keep a copy of them for your reference.

The Website is an educational, tutorial and/or training platform for Mentor and User to connect to learn subjects of various categories from a myriad of Mentor available. For the purposes of these Terms and Conditions, a "Mentor" refers to an educator who has been approved by METAMENTOR to offer their services on the Website. A Mentor set his/her own rates and schedules and User pay for classes within the site and pick a Mentor.


User Accounts

Electronic Communications

Visiting the Website or sending emails to METAMENTOR constitutes electronic communications. You consent to receive electronic communications and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically, via email and on the Website, satisfy any legal requirement that such communications be in writing.


Your Account on METAMENTOR

As a User, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer or any other device which you use to access this Website and you are solely responsible for all activities that occur under your account or password. You may not assign or otherwise transfer your

account to any other person or entity without prior written consent from METAMENTOR. You acknowledge that METAMENTOR is not responsible for any unauthorized access to your account, including access resulting from theft or misappropriation of your account information. METAMENTOR reserves the right to refuse or cancel service to any User, and to terminate accounts or remove/edit content at our sole discretion. We will provide notice to User in the event of any account termination or content removal/editing.

Children Under Thirteen

METAMENTOR does not knowingly collect, either online or offline, personal information from persons under the age of thirteen. We take steps to verify the age of User during the account registration process, such as requiring User to provide their date of birth. If you are under 18, you may use https://www.metamentor.com.my only with permission of a parent or guardian.



No Unlawful or Prohibited Use/Intellectual Property

By accessing and using the Website, you agree to comply with these terms of use. Your license to access and use the Website is non-exclusive, non-transferable, and revocable. You may only use the Website for lawful purposes and in accordance with these terms of use. You may not use the Website in any manner which could damage, disable, overburden, or impair the Website or interfere with any other party's use and enjoyment of the Website. This includes any unauthorized attempts to access or obtain materials or information made available or provided for through the Website. Any violation of these terms may result in the suspension or termination of your account, as well as potential legal consequences.

All content included as part of the Website, including but not limited to text, graphics, logos, images, as well as the compilation thereof, and any software used on the Website, is the property of METAMENTOR or its Mentors or its suppliers and is protected by copyright and other laws that protect intellectual property and other proprietary rights. By using the Website, you agree to observe and abide by all copyright and other proprietary notices, legends or other restrictions contained in any such content and will not make any changes thereto.

You agree not to modify, publish, transmit, reverse engineer, participate in the transfer or sale, create derivative works, or in any way exploit any of the content, in whole or in part, found on the Website or provided by any Mentor. The content provided by METAMENTOR or its Mentors is not for resale. You may not use protected content without authorization, and you will not delete or alter any proprietary rights or attribution notices in any content. You will use protected content solely for your personal use and will make no other use of the content without the express written

permission of METAMENTOR and the copyright owner. You agree that you do not acquire any ownership rights in any protected content. We do not grant you any licenses, express or implied, to the intellectual property of METAMENTOR or our Mentors or our licensors except as expressly authorized by these Terms.


Use of Communication Services

The Website may contain bulletin board services, chat areas, news groups, forums, communities, personal web pages, calendars, and/or other message or communication facilities designed to enable you to communicate with the public at large or with a group (collectively, "Communication Services"). You agree to use the Communication Services only for appropriate messages and material related to to the purpose of the website. You shall at all times during your access and use of the Website maintain decorum and use language that is respectful of others.

By way of example, and not as a limitation, you agree that when using a Communication Service, you agree not to violate the legal rights, defame, abuse, harass, stalk, threaten privacy and publicity of others; engaging in any conduct or behaviour of inciting hatred towards, any race, religion, government or ruler; publish, post, upload, distribute or disseminate any inappropriate, defamatory, infringing, obscene, indecent or unlawful material; upload files containing software or other material protected by intellectual property laws (or by rights of privacy of publicity) unless you own or control the rights thereto or have received all necessary consents; upload files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another's computer; advertise or offer to sell or buy any goods or services for any business purpose, unless such Communication Service specifically allows such messages; conduct or forward surveys, contests, pyramid schemes or chain letters; download any file posted by another User of a Communication Service that you know, or reasonably should know, cannot be legally distributed in such manner; falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded; restrict or inhibit any other User from using and enjoying the Communication Services; violate any code of conduct or other guidelines which may be applicable for any particular Communication Service; harvest or otherwise collect information about others, including e-mail addresses, without their consent; violate any applicable laws or regulations.

METAMENTOR has no obligation to monitor the Communication Services. However, METAMENTOR reserves the right to review materials posted to a Communication Service and to remove any materials in its sole discretion. METAMENTOR reserves the right to terminate your access to any or all of the Communication Services at any time without notice for any reason whatsoever.

METAMENTOR reserves the right at all times to disclose any information as necessary to satisfy any applicable law, regulation, legal process or governmental

request, or to edit, refuse to post or to remove any information or materials, in whole or in part, in METAMENTOR's sole discretion.

Please always use caution when giving out any personally identifying information about yourself or your children in any Communication Service. METAMENTOR does not control or endorse the content, messages or information found in any Communication Service and, therefore, METAMENTOR specifically disclaims any liability with regard to the Communication Services and any actions resulting from your participation in any Communication Service. Mentors, Managers and hosts are not authorized METAMENTOR spokespersons, and their views do not necessarily reflect those of METAMENTOR.

Materials uploaded to a Communication Service may be subject to posted limitations on usage, reproduction and/or dissemination. You are responsible for adhering to such limitations if you choose to upload the materials.


User-Provided Materials and Submissions to METAMENTOR

METAMENTOR does not claim ownership of the materials you provide to the Website (including feedback and suggestions) or post, upload, input or submit to the Website or our associated services (collectively "Submissions").

However, by making a Submission, you grant METAMENTOR and its related, associated or affiliated companies permission to use your Submission in connection with the operation of their businesses including the right to copy, distribute, transmit, publicly display, publicly perform, reproduce, edit, translate and reformat your Submission. METAMENTOR also has the right to publish your name in connection with your Submission.

You will not receive any compensation with respect to the use of your Submission, as provided herein. METAMENTOR is under no obligation to post or use your Submission and may remove any Submission at any time in METAMENTOR's sole discretion.

By making a Submission, you warrant and represent that you own or otherwise control all the rights to your Submission, including, without limitation, all the rights necessary for you to provide, post, upload, input or submit the Submissions.


Third Party Accounts

METAMENTOR allows you to connect your account to third-party accounts. By connecting your METAMENTOR account to a third-party account, you acknowledge and agree that:

· You are consenting to the continuous release of information about you to others (in accordance with your privacy settings on those third-party sites).

· If you do not want information about you to be shared in this manner, you should not use this feature.


Links to Third Party Sites

Additionally, the Website may contain links to other websites ("Linked Sites"). The Linked Sites are not under the control of METAMENTOR and METAMENTOR is not responsible for:

· The contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site.

METAMENTOR is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by METAMENTOR of the site or any association with its operators.


Third Party Services

Certain services made available via the Website are delivered by third-party sites and organisations. By using any product, service, or functionality originating from the Website domain, you acknowledge and consent that:

· METAMENTOR may share such information and data with any third party with whom METAMENTOR has a contractual relationship to provide the requested product, service, or functionality on behalf of METAMENTOR’s User and customers.


Payments and Refunds

Wallet Policies

METAMENTOR offers an on-platform wallet function to all its User, which can be used for various types of transactions, such as purchasing courses or booking sessions with mentors. Validity of Wallet Balances will be at least 5 years and are not subject to any fees or expiration. All balances will be refunded to the account owner in the events of any closure or discontinuation of the platform. Balances stored in the wallet cannot be withdrawn and are not subject to any interest rates.

User can top up their wallet balances using various payment methods supported by METAMENTOR. Once topped up, wallet balances can be used to pay for METAMENTOR services, including classes, tutorials, and other services offered on the platform. Wallet balances are non-refundable except as provided for in the Cancellation/Refund Policy section of these terms.

In the event of cancellation or refund, any refundable amount will be credited back to the User's wallet balance, which can be used for future purchases on the METAMENTOR platform. METAMENTOR reserves the right to suspend or terminate any User's wallet balance or account for any violation of these terms or other policies, or for any other reason deemed necessary by METAMENTOR.

In all circumstances, if any refund is unsuccessful (e.g. where the bank account or transfer details provided by the account owner is incorrect and the account owner is not traceable by METAMENTOR or does not respond to queries from METAMENTOR, then such unclaimed refunds may be forfeited by METAMENTOR after 1 year such refunds remaining unclaimed.

For any inquiries or concerns regarding your wallet balance, please contact [email protected]


Cancellation/Refund Policy for User

If you cancel your class purchase, the following shall apply:

· Cancellation made one week prior to the start of the class: 100% refund.

· Cancellation made 72 hours (3 days) prior to the start of the class: 50% refund.

· Cancellation made less than 72 hours (3 days) prior to the start of the class: No refund.


If the Mentor cancel your class without providing a replacement, then you shall be entitled to 100% refund. If a replacement class is provided by the Mentor and you wish to cancel the replacement class, then the cancellation/refund policy above (where you cancel your class purchase) shall apply.

Faulty Connection

Faulty connection refers to any internet or network connection that is not functioning properly, resulting in slow or intermittent connectivity, consistent lag or buffering, disconnections, or other technical issues that significantly impact the User from accessing or participating in METAMENTOR's services or joining a class they have purchased.

If you are experiencing such difficulties, you may try below:

· Check your internet connection: Before joining a class, make sure that your internet connection is stable and strong enough to support video streaming. You can do this by running a speed test on your internet connection.


· Restart your device: If you experience technical issues during a class, try restarting your device to see if that resolves the issue.


· Contact METAMENTOR support: If you are still experiencing technical issues, contact our support team for assistance at [email protected]. Our support team will work with you to troubleshoot the issue and help you join the class.


Please note that it shall be your own responsibility to ensure and secure a stable Internet connection prior joining a class. METAMENTOR will not provide any refund if you are unable to join or participate in a class due to connectivity issues on your end. However, if you are unable to join or participate in a class due to technical issues on the Mentor's end, a replacement class may be scheduled or a refund may be provided.


International Users

The Service is controlled, operated and administered by METAMENTOR from our offices within Malaysia. If you access the Website from a location outside of Malaysia, you are responsible for compliance with all local laws. You agree that you will not use the METAMENTOR content accessed through https://www.metamentor.com.my in any country or in any manner prohibited by any applicable laws, restrictions or regulations.



You agree to indemnify, defend and hold harmless METAMENTOR, its officers, directors, employees, agents and third parties, for any losses, costs, liabilities and expenses (including reasonable attorney's fees) relating to or arising out of your use of or inability to use the Website or services, any User postings made by you, your violation of any terms of this Agreement or your violation of any rights of a third party, or your violation of any applicable laws, rules or regulations. METAMENTOR reserves the right, at its own cost, to assume the exclusive defence and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with METAMENTOR in asserting any available defences.


Liability Disclaimer

The information, software, products, and services included in or available through the website may include inaccuracies or typographical errors. METAMENTOR and its Mentors and its suppliers may make improvements and/or changes to the Website at any time without notice.While METAMENTOR and/or its Mentors and suppliers strive to provide accurate and up-to-date information, we make no representations or warranties of any kind, express or implied, regarding the suitability, reliability, availability, timeliness, or accuracy of the information, software, products, services, and related graphics contained on the Website for any purpose.

To the maximum extent permitted by applicable law, all such information, software, products, services and related graphics are provided "as is" without warranty or condition of any kind. METAMENTOR and/or its suppliers hereby disclaim all warranties and conditions regarding this information, software, products, services and related graphics, including all implied warranties or conditions of merchantability, fitness for a particular purpose, title and non-infringement.

To the maximum extent permitted by applicable law, in no event shall METAMENTOR, its Mentors and/or its suppliers be liable for any direct, indirect, punitive, incidental, special, consequential damages or any damages whatsoever including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the Website, with the delay or inability to use the Website or related services, the provision of or failure to provide services, or for any information, software, products, services and related graphics obtained through the Website, or otherwise arising out of the use of the Website, whether based on contract, tort, negligence, strict liability or otherwise, even if METAMENTOR or any of its suppliers has been advised of the possibility of damages.

Law and Jurisdiction

This Agreement is governed by the Malaysian law, and you hereby consent to the exclusive jurisdiction and venue of courts within Malaysia in all disputes arising out of or relating to the use of (or inability to use) the Website. It is unauthorized to use the Website in jurisdictions that do not uphold all the provisions outlined in these Terms, including this section.

You acknowledge that no joint venture, partnership, employment, or agency relationship exists between you and METAMENTOR as a result of this Agreement or use of the Website. METAMENTOR will comply and be subjected with all governmental, court, and law enforcement requests or requirements related to your use of the Website or information provided to or gathered by METAMENTOR in connection with such use. If any part of this Agreement is deemed invalid or unenforceable by applicable law, such provision will be replaced with a valid, enforceable provision that most closely aligns with the original intent. The remainder of the Agreement will continue to be in effect.

Unless otherwise specified herein, this Agreement constitutes the entire Agreement between the User and METAMENTOR with respect to the Website and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the User and METAMENTOR with respect to the Website. A printed version of this Agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this Agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. It is the express wish to the parties that this Agreement and all related documents be written in English.


Termination/Access Restriction

METAMENTOR may terminate your access to the Website and the related services or any portion thereof at any time, without notice, at its sole discretion.

Privacy Notice

Your personal data will be collected and processed in accordance to our Privacy Policy, which can be accessed [link to Privacy Policy]. By agreeing to these Terms and/or being a User of METAMENTOR, you consent and shall be deemed to have read and agreed to the aforesaid collection and processing of your personal data as outlined in the Privacy Policy.


Changes to Terms

METAMENTOR reserves the right, in its sole discretion, to change the Terms under the Website is offered. The most current version of the Terms will supersede all previous versions. METAMENTOR encourages you to periodically review the Terms to stay informed of our updates. By continuing to access or use the Website after any revisions become effective, you agree to be bound by the revised Terms.


Contact Us

METAMENTOR welcomes your questions or comments regarding the Terms. Please contact us at:


9, Jalan Teknologi PJU 5 Kota Damansara, 47810 Petaling Jaya, Selangor Darul Ehsan

Email Address: [email protected]