Who We Are

METAMENTOR is owned and operated by VIP Innovations Sdn. Bhd. At METAMENTOR, we are committed to protecting your private information and ensuring that your personal data is collected and used responsibly. This Privacy Policy outlines our practices for collecting, using, and protecting the personal information of users who access our website, METAMENTOR, which includes https://www.metamentor.com.my and METAMENTOR. Our website is an online tutorial platform that offers courses in various educational categories, including general skill sets. By using our website, you consent to the data practices described in this statement. Please read this Privacy Policy carefully to understand how we collect, use, and protect your personal information.

Collection of your Personal Information

At METAMENTOR, we collect certain information to provide you with the best possible learning experience. In this section, we will explain what types of information we collect, how we collect it, and why we need it. We collect personal information, such as your name and email address, as well as automatically collected information and cookies to help us understand how you use our website and improve our services.

To better provide you with products and improve services offered on our Site, METAMENTOR may collect personally identifiable information, such as your:

· First and Last Name

· Correspondence Address

· Age

· E-mail Address

· Phone Number

· Educational background, including college degrees and certificates.

In addition, when you use our website, we may track, collect, and aggregate information indicating, among other things, which pages of our website were visited, the order in which they were visited, when they were visited, and which hyperlinks were clicked. We also collect information from the URLs from which you linked to our website. Collecting such information may involve logging the IP address, operating system, and browser software used by each user of the website. We may be able to determine from an IP address a user’s Internet Service Provider and the geographic location of their point of connectivity. Location data may be used to route your traffic to the nearest regional server to reduce latency and improve your experience. We may also use cookies and web beacons when you visit our website.

If you purchase METAMENTOR products and services, we collect billing and credit card information. This information is used to complete the purchase transaction securely.

When you access content, we collect certain data including which courses, assignments, labs, workspaces, and quizzes you’ve started and completed; content and subscription purchases and credits; subscriptions; completion certificates; your exchanges with instructors, teaching assistants, and other students; and essays, answers to questions, and other items submitted to satisfy course and related content requirements.

We do not collect any personal information about you unless you voluntarily provide it to us. Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through any public area of our website, this information may be collected and used by others. This includes, but is not limited to, public message boards, chat rooms, forums, and comments sections. We may gather additional personal or non-personal information in the future and will update our Privacy Policy to reflect any changes.

However, you may be required to provide certain personal information to us when you select to use certain products or services available on the website. These may include:

(a) registering for an account on our website,

(b) entering sweepstakes or contests sponsored by us or one of our partners,

(c) signing up for special offers from selected third parties,

(d) sending us an email message,

(e) submitting your credit card or other payment information when ordering and purchasing products and services on our Site.

Use of Your Information

METAMENTOR collects and uses your personal information to operate its website and deliver the services you have requested. We may also use your information to:

· Improve our website and services,

· Respond to your inquiries or customer service requests,

· Communicate with you about your account or transactions with us,

· Personalize your experience with us,

· Protect against and prevent fraud, unauthorized transactions, and other liabilities; and

· Comply with legal obligations, such as laws, regulations, court orders, or government requests.

We generally do not disclose your personal information with third parties unless required by law or an order by a court of competent jurisdiction or to facilitate services

you have requested. We may share your data with third parties under the following circumstances or as otherwise described in this Privacy Policy:

· Our Mentors so they can improve their content offerings,

· Our service providers who help us operate our website and services, such as payment processors, hosting providers, and customer service providers,

· Our affiliates or partners who offer complementary products or services that may be of interest to you,

· Our related and associated companies that support and manage our website and its contents,

· Other third parties with your consent.

We may use your information to send you marketing communications about our products or services, or those of our affiliates, partners or our related and associated companies, only with your consent. You can opt out of receiving these communications at any time by following the instructions in the communication or contacting us directly. We may also use cookies or other tracking technologies to collect information about your online activities over time and across third-party websites or other online services for advertising purposes. You can adjust your cookie preferences through your browser settings. However, please note that opting out of certain cookies may limit your ability to use certain features of our website or services.

METAMENTOR may send you occasional emails regarding important announcements, promotional offers, alerts, confirmations, surveys, and other related communications. By providing your email address, you consent to receive such communications from us.

Your Rights and Choices

We respect your privacy rights and provide you with reasonable access to your personal information. You may request to access, correct, delete, or restrict the processing of your personal information by contacting us using the information provided in this policy.

You can opt out of receiving marketing emails from us by clicking the "unsubscribe” link at the bottom of our emails. Please note that even if you opt out of receiving marketing emails, we may still send you transactional or administrative messages, such as those related to your account or an order you placed.

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including for the purposes of satisfying any legal, accounting, or reporting requirements.

In addition to the above, you have the right to:

· Object to our processing of your personal information

· Request that we transfer your personal information to another organization

· Lodge a complaint with a supervisory authority if you believe we have violated your rights under applicable data protection laws

You may have the option to connect your METAMENTOR account to third-party websites or services. By doing so, you acknowledge and agree that you are consenting to the continuous release of information about you to those third parties, in accordance with your privacy settings on those websites or services. If you do not want information about you, including personally identifying information, to be shared in this manner, do not use this feature.

If you have connected your account to a third-party website or service and you wish to disconnect it, you may do so at any time by visiting your account settings or by contacting us through email or telephone. Please note that disconnecting your account from a third-party website or service may not immediately delete any information that was previously shared with that website or service, and we are not responsible for the retention, use, or privacy of your information by those third parties.

If you have any questions or concerns about your privacy rights or our privacy practices, please contact us at the contact information provided above.

Security of Your Information

At METAMENTOR, in addition to respecting your privacy rights and providing you with reasonable access to your personal information, we take the security of your personal information seriously and have implemented measures to protect it from unauthorized access, use, or disclosure. These measures include SSL protocol, firewalls, access controls, and encryption methods. However, we cannot guarantee that the security and privacy limitations inherent to the Internet are completely avoidable. If there is a data breach that may compromise your personal information, we will notify you as soon as reasonably possible.

Please note that this website contains links to other sites. While we do our best to ensure that these sites are safe and trustworthy, we are not responsible for their content or privacy practices. We encourage you to read the privacy statements of any other site that collects personally identifiable information.

You hereby consent to us transferring or sharing your personal information among our related or associated companies and/or affiliates or to our third party service or product providers, within or outside Malaysia, where we consider it necessary for the purposes of provision of products or services to you or for the purposes of enforcement of our rights under this Privacy Policy, and in this respect we will adhere to the applicable conditions of confidentiality and similar levels of security safeguards, where applicable.

Children's Privacy

At METAMENTOR, we recognize the importance of protecting children's privacy online. Here's what you need to know about how we collect and use information from children:

1. Age Limitations:

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under the age of 13 without parental consent. If you are under 13 years old, please do not use or provide any information on this website. If we learn that we have collected or received personal information from a child under 13 without parental consent, we will take steps to delete that information.

2. Parental Controls:

Parents or legal guardians can request to review, delete or prevent the use of personal information we have collected from their children by contacting us using the contact information provided in this policy. Parents or legal guardians can also request that we no longer collect personal information from their children by contacting us using the same contact information. We will respond to all such requests in accordance with applicable laws.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting a notice on our website or by sending you an email. Your continued use of the website after any modifications indicates your acceptance of the revised policy.

Contact Us

If you have any questions or comments about this Privacy Policy or our privacy practices, please contact us at:

VIP INNOVATIONS SDN. BHD.

9, Jalan Teknologi PJU 5 Kota Damansara, 47810 Petaling Jaya, Selangor Darul Ehsan Email: [email protected]

If you believe that we have not adhered to this Privacy Policy, please contact us at the above address or email. We will make every effort to promptly respond and address your concerns.